Registration
In order to buy or sell on Liquid Whisky and to use the additional features available you need to create an account. Registration is free
Once registered please familiarise yourself with our Terms and Conditions as well as this How It Works guide
If you have any further questions you can review our FAQ page, or you can contact us and we'll be happy to help
Dashboard
The Liquid Whisky Dashboard has a number of features for registered members
- Orders - A summary of the bottles you are buying and selling
- Watchlist - A way to keep an eye on bottles of interest
- Portfolio - Track the value of bottles in your collection
- Notifications - Key items which require your attention in one convenient place
- Updates - Price changes, plus new buyers and sellers on whiskies of interest
More information on these features can be found in the relevant section of your dashboard
Commission and Fees
Buyers
- Buyer Commission is 8% including VAT
- This is added to the matched price of a bottle at the checkout
- Registering your interest in the market to buy a bottle at a specified price is free
Sellers
- There is no seller commission - sellers keep the full amount of the match price
- Registering your bottle for sale in the market at a specified price is free
- The bottle stays with the seller until it's sold so no postage or insurance costs are incurred until there is a successful trade and the bottle is sent to the buyer
There are no other commissions or fees
Item Restrictions
There are a few items which are not permitted on Liquid Whisky
Bottles:
- Beer, wine, cider, liqueurs, or any other non-spirit alcohol
- Scotch Malt Whisky Society Bottlings. This is in line with their membership rules
- Unofficial or home made bottlings
- Any bottle which is unsealed (including unsealed samples and miniatures)
- Bottles in generally poor condition, including leakages and mould
General:
- Merchandise. This includes any food products (whether separate or associated with a bottle set), cask ends, books, magazines and loose glasses (bottles as part of a set containing glasses are permitted)
Requesting New Bottle Markets
If you can't find the bottle you want to buy or sell on Liquid Whisky, send us a request and we will add it
Please use the new bottle request form to submit your request. This form is also accessible using the + button on the left hand panel of the website
Contact Us
If you have any questions or would like to reach out to us for any reason we'd be eager to hear from you
You can find our contact details here
Postage and Insurance
In order to make all prices which buyers see comparable, sellers must include postage costs when offering a bottle for sale
It is strongly advised that all bottles posted by sellers to buyers are insured in case of loss or damage during transit. Similarly this cost should be included in the seller's offer price
Please refer to the How to Buy and How to Sell sections of this How it Works guide for more detail on placing offers, and our Terms and Conditions for a full description of buyer and seller responsibilities
Available Countries
Liquid Whisky is currently only available in the UK due to the complications associated with international licensing laws. Rest assured though we are working hard to offer Liquid Whisky to as many countries as we can
If you are outside of the UK and interested in Liquid Whisky please reach out to us using the information in our contact us page as we'd like to make sure we're prioritising the right countries
Disputes or Issues
If for any reason you are dissatisfied with the service provided, or if there are any issue with the bottle received please contact us and we will endeavour to resolve the issue as quickly as possible
Liquid Whisky also offers access to an Alternative Dispute Resolution service. This service allows us to refer disputes to an independent body, and can also be used by you if you are ever unhappy with how we have handled any complaint
Please refer to our Terms and Conditions for further details on this service
Counterfeit Bottles
Liquid Whisky takes counterfeiting, fraud and unlawful activity very seriously
If a Seller or other user provides a counterfeit product, Liquid Whisky reserve the right to take actions including notifying law enforcement bodies of the fraudulent activity, charging the seller for costs including a full refund to the buyer as well as suspension and removal of a user's account
If you see a bottle for sale or purchase a bottle which you reasonably believe to be counterfeit please contact us immediately
Refer to our Terms and Conditions for further detail on our Counterfeit, Fraud and Unlawful Activity policies